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Client Success Representative

YouVisit is one of the fastest growing virtual reality technology companies in NYC, offering the only fully integrated platform for creating, distributing and monetizing virtual reality and other immersive experiences across all devices, including headsets, mobile and desktop. The company has already empowered thousands of organizations and individuals, including leading brands, in the travel, education, real estate and entertainment spaces, to create and share memorable and interactive virtual experiences.

We seek an experienced Client Success Representative to join our energetic and dedicated Client Success team. This role provides opportunity to grow into a CSM role.

 

Primary Responsibilities:

  • Delighting clients by understanding their needs and handling their requests in a timely manner
  • Supporting CSM’s account strategies by training clients and monitoring product/feature usage
  • Identifying opportunities for upgrades, referrals and case studies
  • Support CSMs (Client Success Managers) in meeting goals for net revenue retention, referral generation and case study creation.
  • Develop training videos and help center content
  • Researching clients and their industries as well as our industry and competitors
  • Preparing presentations and quarterly reports
  • Communicating changes to our products and additional features
  • Troubleshooting technical issues in conjunction with our development and implementation teams
     

Qualifications:

  • Must be located in the tri-state area
  • Bachelor's Degree
  • 1-3 years experience in a similar role
  • Knowledge of SalesForce is a plus
  • Impeccable written and oral communication skills



YouVisit is an equal opportunity employer.

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